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Transforming the contact centre customer and employee experience.​

nimbus Connect, in partnership with DXC Technology and Amazon Web Services, has transformed agent empowerment possibilities and enabled optimised workforce connectivity for BOC Gas.​

Challenge

  • Legacy on-premises contact centre solution was outdated and costly to run.
  • Existing solution nearing end of life with limited options to improve customer experience.
  • Integration with enterprise applications like Salesforce and SAP not possible.

Solution

  • Amazon Connect with nimbus Connect Workforce Optimisation.
  • DXC Technology’s Adaptive Customer Excellence solution.
  • A modern cloud-based contact centre solution for 250 agents at reduced cost (cloud-based consumption).

Results

  • Elevated customer and employee experience.
  • Real-time personalisation of customer engagements, agent productivity benefits.
  • Multiple real-time enterprise system integrations for advanced functionality.
Download the full case study

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