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Reducing off-air time for critical healthcare connectivity.

St John of God Health Care deployed a nimbus resumption service to establish robust and automated call forwarding measures for business continuity; mitigated risks associated with off-air time and ensured connection with their community during planned and unplanned network outages.

Challenge

  • Develop a strategy to guarantee uninterrupted voice and data communication.
  • Establish protocols for immediate communication during emergencies and planned outages, ensuring swift response and coordination.
  • Implement redundant systems to minimise downtime and enhance the network’s overall resilience.
  • Train staff at all levels to handle communication systems during disruptions and raise awareness about business continuity.​

Solution

  • A cloud-based, easily accessible solution
  • Pre-defined plans were built according to the different scenarios where call-forwarding would be required
  • Utilisation of nimbus Professional Services help to guide the organisation through transition and build best-practice plans
  • After a successful pilot phase rollout, increased to 58 numbers across 17 sites

Results

  • Staff members were well-prepared to handle communication systems during emergencies, contributing to swift and coordinated responses.
  • The organisation experienced minimal disruption, ensuring continuous patient care and operational efficiency, and significantly saved time for critical operational teams.
  • Staff members were well-prepared to handle communication systems during emergencies, contributing to swift and coordinated responses.
  • The streamlined process resulted in more efficient and timely communication, allowing critical operational teams to focus on their higher value tasks without prolonged interruptions.
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