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Enhancing business continuity plans for critical emergency services.​

Queensland Emergency Services are equipped with supporting one of the largest emergency jurisdictions in Australia. With Telstra BRS, powered by nimbus, the link between support and service staff is now facilitated with the effective use of AI technology, enhancing the end-to-end process delivery of communication.​

Challenge

  • QES is responsible for the safety and well-being of millions of people across one of the world’s largest and most disaster-vulnerable jurisdictions. As a result, Queensland Ambulance Service alone responds to over 1 million emergency (Triple Zero (000)) calls annually.

Solution

  • Taking a proactive and compliant approach to Business Resumption Services, there is now the capacity to seamlessly divert phone calls to either mobile or other fixed numbers during natural disasters and telecommunications outages.

Results

"Queensland Emergency Services are equipped with supporting one of the largest emergency jurisdictions in Australia. With Telstra BRS, powered by nimbus, the link between support and service staff is now facilitated with the effective use of AI technology, enhancing the end-to-end process delivery of communication."

Chris Dawkins, 
Principal Operations Support Queensland Ambulance Service

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